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Most CMMS software vendors provide what can be defined as "application" support. In those cases, a client is provided with software upgrades, patches, and a limited amount of guidance by telephone, email or FAQ's on a web site.
Recognizing that a client with expectations for success will be relying on a system expert for their particular brand of CMMS, EAM University has developed an effective approach toward providing that support. We call it "TimeBank", and our most successful clients utilize both the "application support" from their CMMS vendor, and our "system support", or TimeBank offering as a means to running an efficient CMMS system in conjunction with their daily maintenance operations.
TimeBank saves you time and money by reserving support resources for your maintenance software and related systems in advance. TimeBank allows you the flexibility to quickly address issues, new projects, and rapidly identify and resolve items that can be addressed using either a remote connection to your system’s maintenance software environment or by compiling and scheduling a targeted on-site project to fix the support and training projects that become identified over time.
With TimeBank, you get a wide range of services, including
expert response to CMMS support requirements such as:
- Training on the fly for new system users
- Custom report writing when your executives want answers now!
- EAM / CMMS data evaluation
- New features within your EAM / CMMS system
- Solutions to chronic EAM / CMMS problems that won't go away
- EAM / CMMS Application configuration services
- Explore CMMS features for continued maintenance management improvements
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